:root{color-scheme:dark;--bg:#090909;--panel:#101010;--raised:#161616;--border:#262626;--muted:#858585;--text:#f0f0f0;--white:#f3f3f3;--green:#98b4a0;--font:"Segoe UI",Inter,Arial,sans-serif}
.detail-layout .conversation,.admin-chat-conversation{height:clamp(260px,52vh,650px);max-height:650px;overflow-anchor:none}
.ticket-list-tools{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:18px}.ticket-sort{display:flex;align-items:center;gap:10px}.ticket-sort>label{font-size:11px;color:#858585}.ticket-sort>.custom-select{min-width:190px}@media(max-width:520px){.ticket-list-tools>.search-wrap{max-width:none;width:100%;flex-basis:100%}.ticket-sort{width:100%}.ticket-sort>.custom-select{flex:1;min-width:0}}
.staff-label{font-weight:650;color:#c9d0c8}
*{box-sizing:border-box}html{min-width:340px;scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--text);font-family:var(--font);font-size:15px;font-weight:550;line-height:1.5;-webkit-font-smoothing:antialiased}button,input,textarea,select{font:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{cursor:pointer}a{color:inherit;text-decoration:none}button:disabled{cursor:not-allowed;opacity:.5}button{color:inherit}svg{width:19px;height:19px;flex-shrink:0}button:focus-visible,a:focus-visible{outline:2px solid #ddd;outline-offset:4px}::selection{background:#eee;color:#101010}.skip-link{position:fixed;left:20px;top:-100px;z-index:100;background:white;color:black;padding:12px}.skip-link:focus{top:15px}
.sidebar{position:fixed;left:0;top:0;bottom:0;width:256px;z-index:30;border-right:1px solid #232323;background:#0c0c0cf5;display:flex;flex-direction:column;padding:30px 18px 18px}.brand{display:flex;align-items:center;gap:12px;font-size:27px;letter-spacing:-1.1px;font-weight:700;line-height:1.1;padding:0 12px;margin-bottom:34px}.brand-symbol{display:grid;place-items:center;width:38px;height:42px}.brand-symbol svg{width:34px;height:34px}.brand-sub{font-size:10px;letter-spacing:3.5px;color:#878787;display:block;margin:7px 0 0 2px;font-weight:550}.workspace{border:1px solid var(--border);border-radius:10px;display:flex;align-items:center;gap:10px;padding:12px 10px;margin:34px 0 35px;background:#121212;font-size:13px;font-weight:600}.workspace-icon{border:1px solid #3b3b3b;width:29px;height:29px;border-radius:7px;display:grid;place-items:center;font-weight:650;font-size:15px;background:#222}.workspace div span{display:block;font-size:11px;color:#787878;font-weight:450;margin-top:2px}.workspace-arrow{margin-left:auto;color:#777;font-size:18px}.nav-label{text-transform:uppercase;color:#686868;font-size:11px;letter-spacing:1.6px;font-weight:700;padding:0 13px;margin-bottom:13px}.nav-link{display:flex;align-items:center;gap:12px;padding:12px 13px;margin:4px 0;border:1px solid transparent;border-radius:8px;font-size:14px;color:#999;transition:background .15s,color .15s}.nav-link svg{width:17px;height:17px;color:#8a8a8a}.nav-link:hover{background:#171717;color:#fff}.nav-link.active{background:linear-gradient(105deg,#2c2c2c,#202020);border-color:#353535;color:#fff}.nav-link.active svg{color:#eee}.nav-link.active:after{content:"";width:5px;height:5px;background:#ddd;border-radius:50%;margin-left:auto}.nav-divider{height:1px;background:#242424;margin:17px 12px}.sidebar-help{margin:auto 12px 30px;padding-top:45px}.little-cross{display:inline-grid;place-items:center;width:25px;height:25px;border:1px solid #373737;border-radius:50%;font-size:20px;color:#b6b6b6}.sidebar-help h3{font-size:20px;font-weight:600;letter-spacing:-.4px;margin:13px 0 7px}.sidebar-help p{font-size:13px;color:#777;line-height:1.8;margin:0 0 19px}.help-category{font-size:11px;color:#929292;display:flex;align-items:center;gap:7px}.help-category span{width:5px;height:5px;border-radius:50%;background:var(--green)}.sidebar-bottom{border-top:1px solid #242424;padding:17px 9px 0;min-height:62px}.account-card{display:flex;gap:10px;align-items:center;min-width:0}.account-info{min-width:0;flex:1}.account-info strong{font-size:13px;font-weight:600;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:133px}.account-info span{font-size:11px;color:#777;display:block;margin-top:2px}.avatar{width:34px;height:34px;border-radius:50%;flex-shrink:0;object-fit:cover;border:1px solid #353535;background:#252525;display:inline-grid;place-items:center;color:#bbb;font-size:13px;font-weight:600}.avatar.small{width:28px;height:28px;font-size:11px}.guest-avatar{border-radius:9px}.sidebar-bottom .icon-button{width:26px;color:#777}.sidebar-bottom .icon-button svg{width:16px}
.page-shell{margin-left:256px;min-height:100vh;display:flex;flex-direction:column;position:relative;isolation:isolate}.page-shell:before{content:"";position:absolute;inset:69px 0 0;z-index:-2;background-image:linear-gradient(#ffffff06 1px,transparent 1px),linear-gradient(90deg,#ffffff06 1px,transparent 1px);background-size:44px 44px;mask-image:linear-gradient(to bottom,black,transparent 85%);pointer-events:none}.page-shell:after{content:"";position:absolute;inset:0;z-index:-1;background:radial-gradient(ellipse 60% 45% at 70% 10%,#ffffff03,transparent);pointer-events:none}.topbar{height:70px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid #242424;padding:0 42px;background:#0c0c0cbb;gap:16px}.topbar-breadcrumb{font-size:13px;color:#bababa;display:flex;gap:16px;align-items:center}.topbar-breadcrumb>span:first-child{color:#777}.slash{color:#454545}.topbar-right{display:flex;align-items:center;gap:25px}.service-status{font-size:12px;color:#858585;display:flex;align-items:center;gap:7px}.service-status>span{background:#adb8ac;border-radius:50%;width:5px;height:5px;box-shadow:0 0 0 4px #adbbac0a}.icon-button{width:34px;height:34px;border:none;background:transparent;display:inline-flex;align-items:center;justify-content:center;border-radius:6px}.icon-button:hover{background:#272727}.mobile-menu{display:none}.button{display:inline-flex;align-items:center;justify-content:center;gap:9px;min-height:42px;padding:0 18px;background:var(--white);color:#181818;border:1px solid var(--white);border-radius:8px;font-size:13px;font-weight:650;transition:background .15s,transform .15s;white-space:nowrap}.button:hover{background:#d7d7d7;border-color:#d7d7d7}.button:active{transform:translateY(1px)}.button svg{width:16px;height:16px}.button-small{min-height:33px;font-size:12px;padding:0 13px;border-radius:6px}.button-secondary{border:1px solid #303030;background:#151515;color:#c8c8c8}.button-secondary:hover{background:#242424;border-color:#474747}.button-ghost{background:transparent;border-color:transparent;color:#929292}.button-ghost:hover{background:#1c1c1c;border-color:transparent;color:#fff}.button-danger{background:#2a1919;border-color:#533030;color:#ddacac}.button-danger:hover{background:#3e2222;border-color:#754242}.button-wide{width:100%}
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#0000001a;overflow:hidden}.panel-head{padding:23px 25px 20px;border-bottom:1px solid #232323;display:flex;justify-content:space-between;align-items:center;gap:15px}.panel-title{display:flex;gap:12px;align-items:center}.panel-title-icon{width:34px;height:34px;border:1px solid #333;border-radius:8px;display:grid;place-items:center;color:#bbb;background:#191919}.panel-title-icon svg{width:17px;height:17px}.panel-head h2{font-size:14px;font-weight:650;margin:0 0 3px}.panel-head p{font-size:12px;color:#777;margin:0}.panel-index{color:#555;font-size:11px;font-family:Consolas,monospace}.ticket-form{padding:24px 25px 0}.form-field{margin-bottom:21px;position:relative}.form-field label{display:block;font-size:12px;font-weight:550;color:#b4b4b4;margin-bottom:9px}.required{color:#656565;margin-left:3px}.input,select,textarea{width:100%;border:1px solid #2d2d2d;border-radius:7px;background:#151515;color:#e4e4e4;outline:none;font-size:13px;padding:11px 13px;transition:border-color .15s,box-shadow 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svg{width:13px;height:13px}textarea{resize:vertical;min-height:156px;line-height:1.8}.textarea-wrap{position:relative}.textarea-wrap textarea{padding-bottom:30px}.char-count{position:absolute;bottom:12px;right:13px;color:#5f5f5f;font-size:10px;pointer-events:none}.form-footer{border-top:1px solid #262626;margin:27px -25px 0;padding:18px 25px;display:flex;align-items:center;justify-content:space-between;gap:20px;background:#111}.form-footer p{font-size:11px;color:#757575;margin:0;line-height:1.7}.form-footer p svg{width:12px;height:12px;vertical-align:-2px;margin-right:5px}.form-errors{color:#e5aaaa;font-size:13px;min-height:0;margin:0}.form-errors:not(:empty){margin:12px 0}.side-card{padding:23px 20px;margin-bottom:18px;background:#0e0e0edb}.side-card .kicker{font-size:10px;letter-spacing:1.4px;color:#777;text-transform:uppercase;margin:0 0 16px}.side-card h3{font-size:15px;line-height:1.6;font-weight:600;margin:0 0 12px}.side-card p{font-size:12px;color:#858585;line-height:1.85;margin:0}.advice-list{list-style:none;padding:0;margin:0;counter-reset:advice}.advice-list li{counter-increment:advice;display:flex;gap:10px;font-size:12px;color:#898989;line-height:1.8;margin:14px 0}.advice-list li:before{content:"0" counter(advice);font-size:10px;color:#626262;font-family:Consolas,monospace;padding-top:2px}.side-card .small-divider{height:1px;background:#272727;margin:20px 0}.side-card .privacy{display:flex;gap:9px;font-size:11px;line-height:1.7;color:#6f6f6f}.privacy svg{width:14px;height:14px;margin-top:2px}.side-card-brand{display:flex;align-items:center;gap:10px;margin-bottom:12px}.side-card-brand .category-mark{width:29px;height:29px;display:grid;place-items:center;border:1px solid #404040;border-radius:7px;background:#222;font-size:13px;font-weight:700}.side-card-brand strong{font-size:14px;font-weight:600}.side-card-brand .outline-badge{margin-left:auto}.outline-badge{display:inline-flex;align-items:center;border:1px solid #343434;border-radius:4px;font-size:9px;letter-spacing:1px;color:#8d8d8d;padding:3px 6px}.login-note{padding:14px 17px;border:1px dashed #3a3a3a;border-radius:8px;margin-bottom:20px;display:flex;align-items:center;gap:13px;background:#ffffff02}.login-note>svg{color:#aaa;width:21px;height:21px}.login-note div{flex:1;font-size:12px;color:#8e8e8e}.login-note strong{font-weight:550;color:#c5c5c5;display:block;margin-bottom:2px}.login-note .button{min-height:31px;font-size:11px}.footer{max-width:1492px;width:100%;padding:20px 106px 26px;margin:0;display:flex;justify-content:space-between;align-items:center;font-size:11px;color:#555}.footer-star{font-size:20px;color:#777;vertical-align:-2px;margin-left:10px}
.list-toolbar{display:flex;justify-content:space-between;gap:15px;align-items:center;margin-bottom:20px;flex-wrap:wrap}.filters{display:flex;gap:4px;flex-wrap:wrap}.filter{display:flex;gap:7px;align-items:center;padding:7px 11px;border-radius:6px;color:#777;border:1px solid transparent;background:none;font-size:12px}.filter.active{background:#1d1d1d;border-color:#383838;color:#ddd}.filter:hover{color:#eee}.filter-count{font-size:10px;border-radius:4px;background:#ffffff09;padding:0 4px;min-width:16px}.search-wrap{position:relative;max-width:260px;flex:1;min-width:180px}.search-wrap svg{position:absolute;left:11px;top:12px;width:14px;height:14px;color:#686868}.search-wrap input{min-height:38px;font-size:12px;padding-left:33px}.table-wrap{overflow-x:auto}.ticket-table{width:100%;border-collapse:collapse;text-align:left}.ticket-table th{padding:15px 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20px}.dialog-close{position:absolute;right:12px;top:12px;color:#888}.dialog-symbol{width:49px;height:49px;border:1px solid #3f3f3f;border-radius:12px;display:grid;place-items:center;background:#242424;margin-bottom:23px}.dialog-symbol svg{width:23px;height:23px}.login-waiting{display:flex;gap:10px;align-items:center;color:#8c8c8c;font-size:12px;background:#1b1b1b;border:1px solid #2d2d2d;padding:13px;border-radius:7px;margin:21px 0}.dialog-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:24px}.dialog .form-field{margin-bottom:14px}.dialog .form-field textarea{min-height:80px}.spinner{width:15px;height:15px;border:1.5px solid #454545;border-top-color:#bbb;border-radius:50%;display:inline-block;animation:spin 1s linear infinite;flex-shrink:0}.initial-loading{height:350px;display:flex;align-items:center;justify-content:center;gap:10px;font-size:13px;color:#888}.subtle{color:#777}.nowrap{white-space:nowrap}.topbar-user{display:flex;align-items:center;gap:8px;font-size:12px;max-width:150px;overflow:hidden;text-overflow:ellipsis}.notice{border:1px solid #373737;border-radius:7px;background:#ffffff03;padding:12px 15px;font-size:12px;line-height:1.8;color:#888;margin-bottom:20px}.focus-hint{font-size:10px;color:#6f6f6f;display:flex;gap:8px;align-items:center;margin-top:16px}.focus-hint svg{width:12px;height:12px}.error-state{padding:40px;text-align:center}.error-state p{color:#999;margin-bottom:20px}.hidden{display:none!important}@keyframes spin{to{transform:rotate(360deg)}}@keyframes toast-in{from{transform:translateY(8px);opacity:0}to{transform:translateY(0);opacity:1}}
@media(min-width:1650px){main{padding-top:34px}.create-layout{grid-template-columns:minmax(0,1fr)}.page-heading h1{font-size:35px}.ticket-form{padding-top:28px}.form-field{margin-bottom:25px}textarea{min-height:182px}.panel-head{padding-top:25px;padding-bottom:23px}.sidebar{width:256px}.page-shell{margin-left:256px}}
@media(max-width:1220px){main{padding:35px 32px 50px}.topbar{padding:0 32px}.footer{padding-left:32px;padding-right:32px}.create-layout{grid-template-columns:minmax(0,1fr);gap:18px}.sidebar{width:232px;padding-left:13px;padding-right:13px}.page-shell{margin-left:232px}.side-card{padding:20px 16px}.detail-layout{grid-template-columns:minmax(0,1fr) 210px}.admin-layout{grid-template-columns:1fr}.ban-card{max-width:none}.ban-form{display:grid;grid-template-columns:1fr 1fr;gap:15px}.ban-form .form-field{margin:0}.ban-form .button{align-self:end}.ban-form textarea{min-height:42px;height:42px}.ban-form .form-errors{grid-column:1/-1}.ticket-table td,.ticket-table th{padding-left:15px;padding-right:15px}}
@media(max-width:1400px) and (min-width:1221px){.admin-layout{grid-template-columns:1fr}.ban-card{max-width:none}.ban-form{display:grid;grid-template-columns:1fr 1fr auto;gap:15px;align-items:end}.ban-form .form-field{margin:0}.ban-form textarea{min-height:42px;height:42px}.ban-form .form-errors{grid-column:1/-1}}
@media(max-width:1000px){.create-layout{grid-template-columns:1fr}.context-column{display:grid;grid-template-columns:1fr;gap:18px}.side-card{margin:0}.detail-layout{grid-template-columns:1fr}.detail-aside{display:grid;grid-template-columns:1fr 1fr;gap:18px}.service-status{display:none}.stats{gap:10px}.stat{padding:15px}.stat span{font-size:10px}.ticket-table .table-date{display:none}}
@media(max-width:720px){.sidebar{transform:translateX(-100%);width:256px;transition:transform .2s;background:#0d0d0d;box-shadow:20px 0 80px #0008}.sidebar.open{transform:translateX(0)}.page-shell{margin-left:0}.topbar{padding:0 20px;height:62px;gap:12px}.topbar-breadcrumb{margin-right:auto;gap:10px;font-size:12px}.mobile-menu{display:inline-flex;width:27px}.topbar-right{gap:10px}.page-shell:before{top:62px;background-size:34px 34px}main{padding:30px 20px 45px}.page-heading{margin-bottom:23px;gap:12px}.page-heading h1{font-size:28px}.page-heading p{font-size:12px}.heading-badge{font-size:9px;padding:5px 8px;margin-top:8px}.page-eyebrow{font-size:9px;margin-bottom:10px}.panel-head{padding:18px}.ticket-form{padding:20px 18px 0}.form-footer{margin-left:-18px;margin-right:-18px;padding:17px 18px}.form-footer p{font-size:10px}.form-footer .button{padding:0 12px;font-size:12px}.form-row{gap:12px}.context-column{gap:12px}.side-card{padding:18px 15px}.side-card h3{font-size:14px}.side-card p,.advice-list li{font-size:11px}.sidebar-help{padding-top:20px}.footer{padding:18px 20px;font-size:10px}.footer>span:last-child{font-size:9px}.footer-star{font-size:15px;margin-left:4px}.list-toolbar{gap:12px}.search-wrap{max-width:none;flex-basis:100%}.filters{gap:2px}.filter{font-size:11px;padding:6px 8px}.stats{grid-template-columns:repeat(2,1fr);gap:10px}.stat strong{font-size:25px}.ticket-table th{font-size:9px;padding:13px 12px}.ticket-table td{padding:16px 12px}.ticket-table .table-category{display:none}.ticket-subject{max-width:190px;font-size:12px}.ticket-meta{font-size:10px}.ticket-table .status{font-size:9px;padding:4px 6px}.conversation{padding:20px 16px;max-height:550px}.reply-form{padding:18px 16px}.detail-heading h1{font-size:24px}.detail-aside{grid-template-columns:1fr 1fr;gap:12px}.message-body{padding:11px 12px;font-size:12px}.message{gap:9px}.message>.avatar{width:29px;height:29px;font-size:11px}.message-head{gap:5px}.message-time{font-size:9px}.message-name{font-size:11px}.reply-actions span{font-size:9px}.login-note{gap:9px;padding:12px}.login-note div{font-size:11px}.login-note .button{font-size:10px;padding:0 10px}.toast-region{right:15px;bottom:15px;left:15px;max-width:none}.admin-layout .ticket-table{min-width:520px}.admin-layout .ticket-table .table-date{display:table-cell}.ban-form{grid-template-columns:1fr}.ban-form .form-field{margin-bottom:0}.ban-form textarea{height:75px}.detail-heading .page-heading{flex-wrap:wrap}.detail-heading .page-heading>.button{margin:0}.heading-action{min-height:34px;font-size:11px;padding:0 11px}.dialog{padding:27px}.admin-tabs{gap:23px}.topbar-user{max-width:100px}.list-summary{font-size:10px}}
@media(max-width:420px){.context-column{grid-template-columns:1fr}.form-row{grid-template-columns:1fr;gap:0}.detail-aside{grid-template-columns:1fr}.topbar-breadcrumb>span:first-child,.topbar-breadcrumb .slash{display:none}.form-footer p{max-width:135px}.page-heading .heading-badge{display:none}.reply-actions span{max-width:120px}.ticket-table td,.ticket-table th{padding-left:10px;padding-right:10px}.ticket-subject{max-width:150px}.filter{padding:6px}.heading-action{gap:5px}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;animation:none!important;transition:none!important}}

.user-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.role-select{width:auto;min-width:135px;min-height:32px;padding:6px 30px 6px 9px;font-size:11px}.stats-compact{grid-template-columns:repeat(2,minmax(0,1fr));max-width:620px}
.page-enter{animation:page-enter .24s ease-out both}
.message-enter{animation:message-enter .2s ease-out both}
.message-body a{color:#e1e1e1;text-decoration:underline;text-underline-offset:3px;overflow-wrap:anywhere}
.media-actions{display:flex;align-items:center;gap:9px;flex-wrap:wrap;padding:17px 25px;border-top:1px solid #292929}
.media-actions>span{color:#8c8c8c;font-size:12px;margin-right:auto}
@keyframes page-enter{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}
@keyframes message-enter{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}
@media(max-width:720px){.media-actions{padding:16px}.media-actions>span{flex-basis:100%}}

.detail-fact a{color:#d8d8d8;text-decoration:underline;text-underline-offset:3px;overflow-wrap:anywhere}

.conversation> *{flex-shrink:0}

.conversation:focus-visible{outline:1px solid #555;outline-offset:-2px}

.sidebar-bottom{margin-top:auto}
.online-label{display:inline-flex;align-items:center;gap:5px;margin-left:7px;font-size:9px;color:#707070}.online-label:before{content:"";width:5px;height:5px;border-radius:50%;background:#555}.online-label.online{color:#9fc6a5}.online-label.online:before{background:#75bf82;box-shadow:0 0 7px #75bf8280}
.message-edit{display:inline-grid;place-items:center;width:24px;height:24px;border:0;border-radius:5px;background:transparent;color:#777;cursor:pointer}.message-edit:hover{background:#ffffff0a;color:#ddd}.message-edit svg{width:13px;height:13px}.edited-label{font-size:9px;color:#656565}.message-attachment{display:flex;align-items:center;gap:10px;margin-top:8px;padding:11px 13px;max-width:420px;border:1px solid #343434;border-radius:8px;background:#171717;color:#cfcfcf}.message-attachment:hover{border-color:#555;background:#1b1b1b}.message-attachment>svg{width:20px;height:20px;flex:none;color:#999}.message-attachment span{display:flex;flex-direction:column;min-width:0}.message-attachment strong{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-attachment small{font-size:10px;color:#707070;margin-top:3px}.file-control{display:flex;align-items:center;gap:9px;min-width:0}.file-control>span{font-size:10px;color:#707070;max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-control .button svg{width:14px;height:14px}.reply-actions>.button{margin-left:auto}@media(max-width:720px){.reply-actions{align-items:flex-end}.file-control{flex:1;flex-wrap:wrap}.file-control>span{flex-basis:100%;max-width:180px}}
.topbar-right{margin-left:auto}
.reply-templates{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:12px}.reply-templates>span{font-size:12px;color:#888}
.rating-box{padding:22px 25px;border-top:1px solid #343434}.rating-box h3{margin:0 0 12px;font-size:16px}.rating-options{border:0;padding:0;margin:0 0 15px;display:flex;gap:9px;flex-wrap:wrap}.rating-options legend{font-size:12px;color:#aaa;margin-bottom:9px}.rating-options label{cursor:pointer}.rating-options input{position:absolute;opacity:0;width:1px;height:1px}.rating-options span{display:block;padding:8px 12px;border:1px solid #444;border-radius:7px;color:#bbb}.rating-options input:checked+span{border-color:#e5c76d;background:#483b1c;color:#ffe39a}.rating-options input:focus-visible+span{outline:2px solid white}.rating-box textarea{min-height:80px;margin-bottom:12px}.review-comment{white-space:pre-wrap;overflow-wrap:anywhere;max-width:500px}
.chat-image-link{display:block;margin-top:8px;width:fit-content;max-width:100%}.chat-image,.chat-video{display:block;max-width:100%;width:auto;max-height:420px;border:1px solid #343434;border-radius:9px;background:#111}.chat-video{width:560px;margin-top:8px}.chat-image{object-fit:contain}
.staff-label.role-support{color:#74dc92;border-color:#36774a;background:#183c252e}.staff-label.role-admin{color:#ff8181;border-color:#923e3e;background:#581f1f38}.staff-label.role-media{color:#f89dd3;border-color:#974b7b;background:#57223f38}
.staff-label.role-bot{color:#83d4ff;border-color:#397ca3;background:#173b5538}
.staff-label.role-user,.role-tag.role-tag-user{display:inline-flex;align-items:center;border:1px solid #194f3a;border-radius:999px;background:#0b2c202e;color:#9bc4af;font-weight:650}.role-tag.role-tag-user{padding:2px 7px;margin-left:6px}.staff-label.role-user{padding:2px 7px}
.form-footer>.button{margin-left:auto}
@media(min-width:721px){body{font-size:13px;font-weight:450}main{padding-top:28px}.page-eyebrow{font-size:10px;margin-bottom:7px}.page-heading{margin-bottom:21px}.page-heading h1{font-size:25px;letter-spacing:-.6px;font-weight:600;margin-bottom:3px}.page-heading p{font-size:12px;line-height:1.5}.panel-head{padding:16px 18px 13px}.panel-head h2{font-size:14px;font-weight:600}.panel-head p{font-size:11px}.panel-index{display:none}.ticket-form{padding:18px 18px 0}.form-field{margin-bottom:15px}.form-field label{font-size:11px;font-weight:500;margin-bottom:7px}input,select,textarea{min-height:36px;font-size:12px;padding:8px 11px}textarea{min-height:126px;line-height:1.6}.char-count{display:none}.form-footer{margin:19px -18px 0;padding:14px 18px}.button{min-height:38px;padding:0 14px;font-size:12px;font-weight:600;border-radius:7px}.nav-link{padding:10px 12px;font-size:13px}.nav-label{font-size:10px}.panel{border-radius:10px}}
.button{border-radius:11px}.nav-link,.filter{border-radius:10px}.icon-button{border-radius:9px}.input,select,textarea{border-radius:10px}.custom-select{position:relative}.custom-native{position:absolute!important;width:1px!important;height:1px!important;min-height:0!important;padding:0!important;border:0!important;clip:rect(0 0 0 0);clip-path:inset(50%);overflow:hidden;white-space:nowrap}.custom-trigger{width:100%;min-height:38px;padding:0 11px;border:1px solid #454545;border-radius:12px;background:#171717;color:#ededed;display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:12px;font-weight:600;text-align:left;box-shadow:0 0 0 3px #ffffff05;transition:border-color .15s,background .15s}.custom-trigger:hover,.custom-select.open .custom-trigger{background:#1a1a1a;border-color:#666}.custom-trigger:focus-visible{outline:2px solid #ddd;outline-offset:3px}.custom-caret{font-size:13px;color:#9b9b9b;line-height:1;transform:translateY(-1px)}.custom-menu{position:absolute;z-index:50;top:calc(100% + 7px);left:0;right:0;padding:6px;border:1px solid #303030;border-radius:14px;background:#111;box-shadow:0 18px 50px #000b}.custom-menu[hidden]{display:none}.custom-option{width:100%;min-height:39px;padding:0 10px;border:0;border-radius:9px;background:transparent;color:#e8e8e8;display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:12px;font-weight:600;text-align:left}.custom-option:hover,.custom-option:focus-visible,.custom-option.selected{background:#202020}.custom-option:focus-visible{outline:1px solid #555;outline-offset:-1px}.custom-option svg{width:18px;height:18px;color:#e7e7e7;opacity:0}.custom-option.selected svg{opacity:1}@media(max-width:720px){.custom-trigger{min-height:42px}.custom-menu{position:fixed;left:18px;right:18px;top:auto;bottom:18px;z-index:110;border-radius:16px;padding:8px}.custom-option{min-height:46px;font-size:13px}}
.account-profile{display:flex;align-items:center;gap:10px;min-width:0;flex:1;border-radius:9px;padding:4px;margin:-4px}.account-profile:hover{background:#ffffff08}.support-profile{padding:22px 24px;margin-bottom:18px}.support-profile-person{display:flex;align-items:center;gap:15px}.support-profile-person>.avatar{width:54px;height:54px;font-size:17px}.support-profile-name{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.support-profile-name h2{font-size:18px;font-weight:600;margin:0}.support-profile-person p{font-size:11px;color:#777;margin:6px 0 0}.support-profile-stats{grid-template-columns:repeat(5,minmax(0,1fr));margin-bottom:0}.support-profile-stats .stat strong{font-size:24px}@media(max-width:1100px){.support-profile-stats{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:720px){.support-profile{padding:18px}.support-profile-person>.avatar{width:46px;height:46px}.support-profile-name h2{font-size:16px}.support-profile-person p{line-height:1.7}.support-profile-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.support-profile-stats .stat strong{font-size:21px}}
.proxy-reports{margin-bottom:26px}.proxy-reports .ticket-subject{overflow-wrap:anywhere;max-width:100%}
.user-table-wrap{max-height:560px;overflow:auto;scrollbar-gutter:stable}.user-table-wrap .ticket-table thead{position:sticky;top:0;z-index:2}.user-table-wrap .ticket-table th{background:#121212}@media(max-width:720px){.user-table-wrap{max-height:480px}}
.priority{display:inline-flex;align-items:center;padding:2px 7px;border:1px solid #404040;border-radius:999px;font-size:9px;font-weight:650;line-height:1.35;white-space:nowrap}.priority-normal{color:#b7c3d1;border-color:#41505f;background:#21304035}.priority-high{color:#efc46d;border-color:#73582c;background:#533c1738}.priority-urgent{color:#ef8f8f;border-color:#844040;background:#5e222238}.priority-field{border:0;padding:0;margin-left:0;margin-right:0}.priority-field legend{font-size:12px;font-weight:550;color:#b4b4b4;margin-bottom:9px}.priority-options{display:flex;gap:8px;flex-wrap:wrap}.priority-choice{cursor:pointer}.priority-choice input{position:absolute;opacity:0;pointer-events:none}.priority-choice span{display:flex;align-items:center;gap:7px;min-height:34px;padding:0 12px;border:1px solid #353535;border-radius:10px;background:#141414;color:#8f8f8f;font-size:11px;font-weight:650;transition:all .22s ease}.priority-choice input:checked+span{color:inherit;border-color:currentColor;background:#ffffff08;box-shadow:0 0 0 3px #ffffff04}.priority-choice:hover span{transform:translateY(-1px);border-color:currentColor}.priority-dot{width:6px;height:6px;border-radius:50%;background:currentColor;box-shadow:0 0 7px currentColor}.priority-picker{width:100%;min-width:160px}.priority-menu{min-width:205px;left:auto}.priority-trigger.priority-normal,.priority-option.priority-normal{color:#b7c3d1}.priority-trigger.priority-high,.priority-option.priority-high{color:#efc46d}.priority-trigger.priority-urgent,.priority-option.priority-urgent{color:#ef8f8f}.priority-trigger.priority-normal{border-color:#41505f;background:#21304022}.priority-trigger.priority-high{border-color:#73582c;background:#533c1726}.priority-trigger.priority-urgent{border-color:#844040;background:#5e222226}.priority-picker.busy{opacity:.65;pointer-events:none}.typing-indicator{display:flex;align-items:center;gap:8px;height:0;opacity:0;overflow:hidden;padding:0 25px;color:#777;font-size:10px;transition:height .22s ease,opacity .22s ease,padding .22s ease}.typing-indicator.visible{height:31px;opacity:1;padding-top:8px;padding-bottom:8px;border-top:1px solid #202020}.typing-indicator>span{display:flex;gap:3px}.typing-indicator i{width:4px;height:4px;border-radius:50%;background:#7fa88a;animation:typing-dot 1s ease-in-out infinite}.typing-indicator i:nth-child(2){animation-delay:.14s}.typing-indicator i:nth-child(3){animation-delay:.28s}@keyframes typing-dot{0%,60%,100%{transform:translateY(0);opacity:.45}30%{transform:translateY(-3px);opacity:1}}.shift-board{margin-bottom:25px}.shift-layout{display:grid;grid-template-columns:minmax(280px,.8fr) minmax(360px,1.2fr);gap:0}.shift-layout>div{padding:20px 22px}.shift-layout>div+div{border-left:1px solid #282828}.shift-current,.shift-empty{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:16px;border:1px solid #324839;border-radius:12px;background:#18302125;transition:transform .28s cubic-bezier(.16,1,.3,1),border-color .24s ease,background-color .24s ease,box-shadow .24s ease}.shift-current:hover,.shift-empty:hover{transform:translateY(-2px);border-color:#45634e;box-shadow:0 12px 28px 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.proxy-log-pair{display:grid;grid-template-columns:minmax(0,1fr) auto minmax(0,1fr);align-items:center;gap:13px;min-width:0;max-width:none}.proxy-log-before,.proxy-log-after{min-width:0}.proxy-log-before>strong,.proxy-log-after>strong{display:block;font-size:11px;font-weight:600}.proxy-log-before>strong{color:#d4a4a4}.proxy-log-after>strong{color:#9fd7ad}.proxy-log-pair .proxy-log-connection{margin-top:6px;max-width:none;min-width:0}.proxy-log-before .proxy-log-connection{border-color:#483131;background:#21141455}.proxy-log-after .proxy-log-connection{border-color:#304b37;background:#14231855}.proxy-log-arrow{font-size:16px;line-height:1;color:#777;text-align:center}.proxy-log-arrow:before{content:"→"}@media(max-width:720px){.proxy-logs-list{padding:8px}.proxy-log-summary{padding:12px 14px}.proxy-log-details{padding:14px}.proxy-log-meta-grid{grid-template-columns:1fr}.proxy-log-pair{grid-template-columns:1fr}.proxy-log-arrow:before{content:"↓"}}
.message-delete{display:inline-grid;place-items:center;width:24px;height:24px;border:0;border-radius:5px;background:transparent;color:#8e6666;cursor:pointer}.message-delete:hover{background:#5a262633;color:#e2a3a3}.message-delete svg{width:13px;height:13px}
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.checker-heading .page-heading{flex-wrap:wrap;row-gap:14px}.checker-heading .page-heading>div{min-width:0}.checker-heading .heading-action{flex-shrink:0}
.checker-fields>.form-field{grid-column:1/-1}
.checker-result.checker-result-failure{background:#3c1d2533}.checker-result.checker-result-failure strong{color:#e8969a}
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